Return & Refund Policy
Last Updated: 03/03/2026
Prescott Mode is operated by Imexva B.V., a company registered in the Netherlands, serving customers in the United States.
We are committed to providing a clear and transparent return and refund process. Please review the information below carefully.
1. Return Window
Customers may request a return within 30 days of the delivery date.
To initiate a return, please contact:
Please include your order number and reason for return.
2. Return Eligibility
To be eligible for a return:
- Items must be unworn and unused
- Tags must be attached
- Items must be in original condition
- Proof of purchase is required
Returns that do not meet these conditions may not be accepted.
3. Return Shipping Costs
For non-defective items:
- Customers are responsible for return shipping costs
Returns must be sent to our return warehouse located at:
Building 4, 4th Floor
58 Baiye Road
523000 Guangdong
China
We recommend using a tracked shipping service. If a return is lost in transit, we will work with the carrier and the customer to resolve the matter in accordance with the shipping provider’s investigation process.
4. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us within 30 days of delivery and provide:
- Order number
- Photos of the item
- Description of the issue
Once confirmed, customers may choose between:
- A free replacement
- A full refund
Return shipping costs for defective or incorrect items are covered by Prescott Mode.
5. Exchanges
We do not offer direct exchanges.
If you would like a different item, please return the original item (if eligible) and place a new order.
6. Refunds
Once your return has been received and inspected, we will notify you of approval or rejection.
If approved:
- Refunds are issued to the original payment method
- Refunds are processed within 14 business days of receiving and approving the returned item.
Please note that your bank or payment provider may take additional time to post the refund.
7. Order Cancellations
Orders may be cancelled within 12 hours of purchase, provided the order has not yet been processed or shipped.
To request a cancellation, please contact:
Once an order has shipped, cancellation is no longer possible. However, you may return the item after delivery in accordance with this Return & Refund Policy.
Business Information
Prescott Mode
Operated by Imexva B.V. (The Netherlands)
Registered business address:
Nuijeneind 22a
5761 RG Bakel
North Brabant
Netherlands
Company number (NL Chamber of Commerce): 86411004
Primary Market: United States
Customer Support
Email: info@prescott-mode.com
Phone: +1 332 213 8214
Monday–Friday, 09:00–17:00 Eastern Time