Refund policy

Last Updated: 03/03/2026

Prescott Mode is operated by Imexva B.V., a company registered in the Netherlands, serving customers in the United States.

We are committed to providing a clear and transparent return and refund process. Please review the information below carefully.

1. Return Window

Customers may request a return within 30 days of the delivery date.

To initiate a return, please contact:

info@prescott-mode.com

Please include your order number and reason for return.

2. Return Eligibility

To be eligible for a return:

Items must be unworn and unused
Tags must be attached
Items must be in original condition
Proof of purchase is required

Returns that do not meet these conditions may not be accepted.

3. Return Shipping Costs

For non-defective items:

Customers are responsible for return shipping costs

Returns must be sent to our return warehouse located at:

740 Marlawn Drive
Manistee, Michigan 49660
United States

We recommend using a tracked shipping service. If a return is lost in transit, we will work with the carrier and the customer to resolve the matter in accordance with the shipping provider’s investigation process.

4. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within 30 days of delivery and provide:

Order number
Photos of the item
Description of the issue

Once confirmed, customers may choose between:

A free replacement
A full refund

Return shipping costs for defective or incorrect items are covered by Prescott Mode.

5. Exchanges

We do not offer direct exchanges.

If you would like a different item, please return the original item (if eligible) and place a new order.

6. Refunds

Once your return has been received and inspected, we will notify you of approval or rejection.

If approved:

Refunds are issued to the original payment method
Refunds are processed within 14 business days of receiving and approving the returned item.

Please note that your bank or payment provider may take additional time to post the refund.

7. Order Cancellations

Orders may be cancelled within 12 hours of purchase, provided the order has not yet been processed or shipped.

To request a cancellation, please contact:

info@prescott-mode.com

Once an order has shipped, cancellation is no longer possible. However, you may return the item after delivery in accordance with this Return & Refund Policy.